EstateBox Client Code

Effective Date August 24, 2021

Introduction

EstateBox is committed to building and preserving an open, inclusive and healthy environment for its employees and clients based on mutual respect. This Client Code applies to all forms of communication, including email, social media, electronic, print and verbal communications, between EstateBox, EstateBox employees and our clients. 

 

EstateBox will not tolerate, condone or allow harassment, whether engaged in by employees, supervisors, or clients who conduct business with EstateBox. In return, we expect that our employees are also treated in the same manner. We have zero tolerance for when employees are treated in a manner that does not align with our values.

 

Key Concepts

At the core of the EstateBox Client Code is a prohibition on discrimination and harassment. We define these terms as follows:

 

Discrimination means improper differential treatment related to any of the prohibited grounds of discrimination as outlined under provincial or other local legislation. Under the Canadian Human Rights Act (CHRA), prohibited grounds for discrimination and harassment include, but are not limited to, race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics.

 

Harassment  means offending or humiliating someone physically or verbally, threatening or intimidating someone, or making unwelcome jokes or comments. Harassment also means offensive behaviour or comments based on gender or sexuality, and behaviour of a sexual nature that creates a hostile, intimidating or unwelcome environment.

 

Improper Client Conduct

All EstateBox employees are entitled to work in an environment that is free of discrimination and harassment. Under provincial and territorial Human Rights Codes employers have the ultimate responsibility for ensuring a healthy and inclusive work environment, including preventing and addressing discrimination and harassment. At EstateBox, this obligation is of the utmost importance. We work diligently to ensure all employees and clients are treated with dignity and respect. 

 

We take into account all relevant information to determine whether particular behaviour or communication is discriminatory or constitutes harassment. Such abusive behaviour may include:

 

  • discriminating against or making discriminatory remarks, including sharing employee personal information in public forums such as social platforms;

 

  • engaging in any form of harassment, including hostile remarks, offensive behaviour, slander, humiliation, intimidation, violence, threats, profanity and rude or inappropriate language;

 

  • Sexual harassment, including use of sexually explicit language and engaging in sexually explicit behaviour, whether verbal or non-verbal; and

 

  • unreasonable demands, which can have a deep and negative impact on our employees or which can take up an unreasonable amount of time to address.

 

EstateBox employees are here to assist you in navigating or resolving product or service issues to the best of their ability. There may be times when our employees are unable to resolve your issue. In such cases, they will attempt to provide alternative solutions. Under no circumstances will our employees be expected to endure any of the above abusive behaviours, or others which are not listed, whether intentional or unintentional.

 

Our Response

If any EstateBox employee is subjected to improper client conduct prohibited by this Client Code, we may take immediate steps to maintain a safe and respectful environment, including:

 

  • investigating the matter;

  • issuing a warning;

  • closing any account(s) you may have with us

  • reporting the incident to regulators or police.

 

We appreciate the trust that you have placed in us and we appreciate your cooperation with this Client Code.